Accessibility Statement

1. Our Commitment

Contrail believes digital accessibility is both a legal obligation and a product-quality imperative. We recognize that aviation professionals use our platform in demanding environments — cockpits, hangars, operations centers — often under challenging conditions including fatigue, low light, and time pressure. Our goal is to ensure that all users, including those relying on assistive technologies and those with disabilities, can perceive, operate, understand, and rely on our Services.

Accessibility is a continuous process. We integrate accessibility into our design sprints, engineering reviews, and release cycles rather than treating it as a compliance checkbox.

2. Scope

Covered by this Statement

• Marketing website (www.contrailllc.com) and all subdomains
• Authenticated Platform web application
• Customer portals (help center, status page, documentation)
• Customer-facing emails, invoices, and PDF reports
• Mobile and desktop applications (where applicable)

Not Covered

• Customer-supplied content uploaded to the Platform
• Third-party hosted content (LinkedIn, YouTube, external documentation providers)
• Archived pages no longer in active use

3. Conformance Standards

Contrail designs to meet the following standards and applies the stricter of these in each jurisdiction:

4. Measures Taken

Accessibility is integrated into our product development lifecycle through the following measures:

• Accessibility embedded as a product requirement at the design phase — not added at the end
• Component library built on accessible primitives: semantic HTML, ARIA only where necessary
• Automated CI/CD checks using axe-core, Lighthouse, and Pa11y blocking critical regressions on every pull request
• Manual review: keyboard-only and screen-reader walkthroughs for all major feature releases
• Independent WCAG 2.2 Level AA audits at least annually or after major redesigns
• Staff accessibility training at onboarding and annually thereafter
• Vendor accessibility assessment via VPAT 2.5 (International edition) for third-party integrations
• Dedicated accessibility champions on each product team with severity and fix-time definitions matching security bugs

5. Current Conformance Status

6. Accessibility Features

6.1 Perceivable

• Text alternatives for all non-decorative images, icons, and charts; structured data tables from complex visualizations
• Captions on all pre-recorded videos; transcripts for podcasts and webinars; audio descriptions where needed
• Color contrast: 4.5:1 minimum for normal text; 3:1 for large text and non-text components
• Information never conveyed by color alone — always supplemented by text, pattern, or icon
• Text resizable to 200% without content or functionality loss
• Usable in light and dark modes; functional at 320 CSS-pixel viewport width (WCAG 1.4.10 Reflow)

6.2 Operable

• All functionality available via keyboard — no keyboard traps anywhere in the platform
• Visible, high-contrast focus indicators on all interactive controls (WCAG 2.4.7, 2.4.11, 2.4.13)
• "Skip to main content" link as first tab stop on every page
• Session timeout warnings with extension options provided; no content flashes more than 3 times per second (WCAG 2.3.1)
• Drag-and-drop interactions have single-pointer keyboard alternatives (WCAG 2.5.7)
• Interactive targets minimum 24×24 CSS pixels with adequate spacing (WCAG 2.5.8)
• Full support for prefers-reduced-motion media query — animations suppressed when user preference is set

6.3 Understandable

• Page lang attribute set on all pages; language changes within pages are marked programmatically
• Consistent navigation, identification, and help placement across the platform (WCAG 3.2.3, 3.2.4, 3.2.6)
• All form fields have visible, programmatically associated labels; errors announced with text and suggestions for correction
• Authentication flows do not rely solely on cognitive-function tests (WCAG 3.3.8); password managers, passkeys, and hardware security keys are supported
• Plain-language summaries accompany dense regulatory and technical content

6.4 Robust

• Valid, semantic HTML using native elements (<nav>, <main>, <header>, <footer>, <button>) with landmark roles only where necessary
• Status messages use aria-live regions with appropriate politeness settings (WCAG 4.1.3)
• Custom widgets implement WAI-ARIA Authoring Practices patterns (menus, dialogs, tabs, carousels)

7. Assistive Technology Support Matrix

We test with the following combinations as part of every major release:

Browser support: the two most recent major versions of Chrome, Firefox, Edge, and Safari. Versions older than 12 months receive best-effort support.

8. Known Issues and Remediation

We maintain a public remediation register of known accessibility issues. Where a full fix is pending, we provide interim workarounds.

Remediation SLAs

• New issues triaged within 5 business days of report
• Critical barriers (complete inability to access core functionality) — remediated within 30 days
• High severity (significant impediment with workaround available) — remediated within 90 days
• Medium / Low severity — remediated within 180 days or in next major release

9. Third-Party Content and Integrations

Some Services include third-party content such as cloud identity providers, payment processors, mapping or charting libraries, threat-intelligence feeds, embedded videos, and customer-uploaded documents. Contrail does not control the accessibility of third-party content and cannot guarantee its WCAG conformance.

We select vendors partly based on the quality of their Accessibility Conformance Reports (VPATs). If you encounter accessibility barriers in third-party content integrated with our Services, contact us at accessibility@contrailllc.com and we will assist in identifying accessible alternatives where available.

10. Requesting Accommodations

We are committed to providing reasonable accommodations to ensure all users can access our Services. Typical accommodations include:

• Alternative-format documents (large print, accessible PDF, HTML, or audio)
• Screen-share-assisted walkthroughs with an accessibility specialist
• Extended session timeouts or adjusted multi-factor authentication flows
• Transcripts of onboarding calls, webinars, and recorded sessions
• Communication channel adjustments (e.g., text-based support instead of phone)

11. Feedback and Complaints

We welcome accessibility feedback from users, customers, and third parties. When reporting an issue, it helps to include: the URL of the affected page, a description of the problem, your device, operating system, browser, and any assistive technology you are using, and what you were trying to accomplish.

12. Enforcement (Jurisdictional)

United States

• US Department of Justice, Civil Rights Division: civilrights.justice.gov | 1-800-514-0301 (voice) | 1-833-610-1264 (TTY)
• US Access Board (Section 508 complaints): access-board.gov
• State Attorney General or State Human Rights / Civil Rights Commission

United Kingdom

• Equality and Human Rights Commission (EHRC): equalityhumanrights.com
• Equality Advisory and Support Service (EASS): equalityadvisoryservice.com | 0808 800 0082

European Union

• Designated enforcement body in your EU Member State under Directive (EU) 2016/2102 and Regulation (EU) 2019/882
• European Commission maintains a list of national enforcement authorities

Canada

• Accessibility Commissioner under the Accessible Canada Act: chrc-ccdp.gc.ca
• Ontario: Accessibility Directorate of Ontario (AODA compliance)

13. VPAT and Conformance Reports

Contrail publishes Accessibility Conformance Reports (ACRs) in VPAT 2.5 International format covering WCAG 2.2, Revised Section 508, and EN 301 549.

• Platform ACR/VPAT — available on request
• Marketing website VPAT — available on request

Unredacted VPATs, third-party audit reports, and remediation roadmaps are available under mutual NDA by contacting accessibility@contrailllc.com. Government procurement teams may request jurisdiction-specific supplements and accessibility questionnaire responses.

14. Review Cycle and Approval

This statement is reviewed and updated:

• At least annually
• After completion of external WCAG audits
• After major redesigns, migrations, or launch of new product surfaces
• Promptly when known issues in Section 8 are resolved

This statement was prepared in accordance with the W3C WAI Accessibility Statement template, EN 301 549 Annex A, and EU Commission Implementing Decision (EU) 2018/1523. It has been reviewed by the Contrail Accessibility Officer in consultation with the Chief Product Officer and Legal Department.

15. Contact

WCAG 2.2 Quick Reference

For reference, the four principles of WCAG 2.2 that guide our accessibility work: